Delight the Consumer
Fillpoint believes that the foundation of commercial success lies within the relationships that companies build with their customers - in this case, our relationship with our clients, and the quality of service we provide to their customers.
Commercial success on the Internet is not as simple as providing an attractive, convenient, functional web site. Fillpoint's goal is to delight your customers with exceptional service every time they make a purchase, request order information or require service. The growth and success of companies doing business on the internet will be a function of how well they maintain relationships with the customers they work so hard to attract. Our services are designed to support long-term profitability.
Service and Quality
Our priority is to provide exceptional service on every order. It is our job to make our clients' customers happy. Twenty years of fulfillment experience have established fill rates exceeding industry standards. Average shipping time for in-stock items is .5 days, while shipping time for backorders and special orders averages 1.95 days.
Accuracy and Efficiency
Speedy and efficient transactions, real-time tracking information and attention to detail all improve the customer experience significantly. A positive consumer experience also means on-time merchandise delivery, requiring end-to-end logistics and service continuity from purchase to delivery.
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